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We Recommend and Work with IT Dreams For IT solutions



Making All Your Information Technology Repair Dreams A Reality!

Recommended Maintenance Schedule:

Keep your PC up and running - all the time - just follow this recommended maintenance schedule.

Data Backup - Every Week Home Use, Businesses Every Day

PC Tune Up - Every Three Months

System Security Check - Every Three Months

Wireless Network Security Check - Every Six Months

Recommended Maintenance Schedule Package:

Save 20% on Yearly Package

Save 10% on 6 month Package

PC Tune Up - Every Three Months

System Security Check - Every Three Months

Wireless Security Check - Every Six Months

Great Gift Idea With a New PC

Yearly Package Price $759.99 - 20% = $599.99

Half Year Package $479.99 - 10% = $431.99

Package Includes: (Package is for 1 PC, Discounts available for multiple PCs)

Install, configure, and first time scan of Trend Micro Internet Security Pro, Diskeeper Defragmentation Software, Installation of Spybot - Search and Destroy. Install all Windows Updates, Check for improperly functioning hardware and conflicts, open PC Case clean out dust. Remove temporary files used by windows no longer needed. Wireless security scan and recommendations. After first visit you get 1 visit every 3 months to tune up, clean up and ensure system is still running optimally.

TERMS & CONDITIONS

IT Dreams will need to have payment made prior to any service being performed. You will be called to review your service and any additional requirements for carry in service.

Customer Responsibilities:

An Adult (18 years or older) must be present during the entire installation or repair process. If the technician arrives at the scheduled time and no adult is present, or if the adult leaves prior to service being completed, the technician will leave and you will be subjected to stated charges.

You must type in all passwords for security purposes.

IT Dreams is not responsible for lost data – please ensure you have backed up data prior to servicing.

Customer is responsible for data migration to a new PC or hard drive. Data transfers are available for an additional fee.

There will be a $50.00 fee for any cancellation within 24 hours of scheduled on-site service.

Technical services fees are non refundable once the service process has begun.

Tasks that Must Be Completed Prior to Service:

Please back up all vital data files prior to service being performed. IT Dreams is not responsible for data loss.

Any hardware devices, components, peripherals, software or cabling needed for the install must be purchased by you.

If network connectivity is desired for multiple devices, you must supply device (router, hub, modem or switch) with adequate number of ports to support required devices.

ISP/Internet or home network connection must be activated and working properly prior to any related install.

All equipment being installed must be located in the general area where the install is to take place.

The technician must be given immediate access to the equipment so the service call can begin as scheduled.

Customer must provide adequate environment (power, space, etc) for the scheduled service.

Customer is responsible for providing power cords and surge protectors.

Customer must have available all legally licensed software and media that may be required.

Service Warranty:

IT Dreams warranties its workmanship for a period of 30 days from the service date. This includes issues with the configured installation set up by the technician. IT Dreams is not responsible for issues due to setting changes, new software upgrades, ISP connection issues, relocation, viruses or spyware, issues or misuse. Additional trips not covered by the warranty will be subject to charges.

• Tutorial services are not covered under this warranty.
• IT Dreams warranty is valid on virus, spyware and adware removal services if IT Dreams Technician verifies proper protection against such threats. Virus/Spyware/Adware Removal warranty only covers the specific instances that were removed.

System Minimum Requirements:

Please check to see that your computer meets these minimum requirements:

• Windows Disk or restore disk must be available with key code at the time of installation
• A broadband connection must be active before installer arrives
• All computers to be networked must be virus free and all devices being connected must me in good working condition
• Internet connection, router and primary PC must be in the same room

Disclaimer:

IT Dreams is not affiliated in any way with UPS or the UPS Stores. UPS holds no liability to any repair services that are performed. IT Dreams liability is limited to the hardware left in IT Dreams possession. IT Dreams is not liable for damage to equipment due to fire, theft, acts of god, riots, and or outside of IT Dreams direct control.

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